Last updated: January 1, 2025 · Effective date: January 1, 2025
PawWool (“we,” “us,” or “our”) operates the website pawwool.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order. Please read it carefully.
1. Information We Collect
We collect information you provide directly, including:
- Account & Order Information: Name, email address, billing and shipping address, phone number, and payment information (processed securely via Stripe/PayPal — we do not store card details).
- Pet Photos: Images you submit for your custom order. These are used solely to fulfill your commission and are deleted within 90 days of order completion unless you give consent to use them for portfolio/marketing purposes.
- Communications: Emails and messages you send us.
- Technical Data: IP address, browser type, device information, and cookies collected via Google Analytics and WooCommerce.
2. How We Use Your Information
- To process and fulfill your order, including sending progress photos and shipping notifications.
- To communicate with you about your order, including by email.
- To send marketing emails if you have opted in (you can unsubscribe at any time).
- To improve our website and customer experience using anonymized analytics data.
- To comply with legal obligations.
3. Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies (required for the shop to function), analytics cookies (Google Analytics), and marketing cookies (if applicable). You can control cookie preferences via our cookie banner or your browser settings. Disabling certain cookies may affect site functionality.
4. Sharing Your Information
We do not sell your personal information. We may share data with trusted third parties solely to operate our business, including:
- Stripe / PayPal: Payment processing.
- Shipping Carriers: To deliver your order (e.g., DHL, USPS, Royal Mail).
- Mailchimp / Klaviyo: Email marketing (only if you opt in).
- Google Analytics: Anonymous website analytics.
5. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to: access the personal data we hold about you; request correction or deletion of your data; object to processing or request restriction; data portability; and withdraw consent at any time. To exercise any of these rights, email us at [email protected].
6. Data Retention
We retain order records for 7 years for accounting and legal compliance. Pet photos submitted for orders are deleted within 90 days of order completion unless you provide written consent for portfolio use. You may request deletion at any time.
7. Security
We implement SSL encryption across our site, use reputable payment processors that are PCI-DSS compliant, and take reasonable steps to protect your data. However, no internet transmission is 100% secure.
8. Contact
Questions about this Privacy Policy? Contact us at [email protected] or write to: PawWool, [Your Business Address].